Concrete design: Considers the detail of the product including, colors, sounds, and images to use, menu design, and icon design
To design something to support people, we must know who our target users are and what kind of support an interactive product could usefully provide
A working piece of software is not always needed Prototyping is still important because it allows users and designers to interact with the products before developing a fully live versionCorrect
Specific usability and user experience goals should be identified, clearly documented, and agreed upon at the beginning of the project