Quality Assurance is the assembly of all planned and systematic actions necessary to provide adequate confidence that a product, process, or service will satisfy given quality requirements
TrueCorrect
False
Quality assurance serves as tool for _________ so as to provide confidence in manufacture/supplier in contractual situation
Customers
ManagementCorrect
Suppliers
Competitors
Quality control is the system of activities to verify if the quality control activities are effective
TrueCorrect
False
Quality Management Software is a category of technologies used by organizations to manage the delivery of low quality products
TrueCorrect
False
Refers to the maximum designed service capacity or output rate
Effective Capacity
Capacity
Cost-volume profit analysis
Design CapacityCorrect
Scrum meetings are part of the agile approach to project management, but they are useful in any type of project They help you to discourage team members, and keep things moving forward
True
FalseCorrect
Strategy is a measure of the effective use of resources, usually expressed as the ratio of output to input Productivity measures are useful for tracking an operating unit's performance over time and judging the performance of an entire industry or country
True
FalseCorrect
Tactics is the reason for a business to exist
TrueCorrect
False
Technological changes, the competitive market, and economic and demographic changes are some market opportunities and threats that all organizations must be aware of when planning a product and service design
TrueCorrect
False
The aspect of management function, which is primarily concerned with the acquisition, control and use of materials needed, and flow of goods and services connected with the production process having some predetermined objectives in view
Globalization
Production Planning and Control
Quality Control
Materials ManagementCorrect
The average number of customers that can be served per time period
Infinite Customer Population
Reneging
Jockeying
Service RateCorrect
The basic rule of Good Laboratory (GLP) is that all relevant plans, activities, conditions and situations are recorded and that these records are safely filed and can be produced or retrieved when necessary
TrueCorrect
False
The business firms around the business location should be considered too because this will ensure that these will benefit the company itself
TrueCorrect
False
The challenge in moving lean to services is the lack of widely available reference implementations to allow people to see how directly applying lean manufacturing tools and practices can work and the impact it does have
TrueCorrect
False
The cornerstone of effective supply chain management
Kanban
Just in Time
Materials and Inventory managementCorrect
Inventory Control
The customer enters the line but decides to exit before being served
Infinite Customer Population
Jockeying
RenegingCorrect
Service Rate
The difference between a forecast and the actual demand
Forecasting
Mean Absolute Deviation
ErrorCorrect
Data Warehouses
The effectiveness of productive effort, especially in industry, as measured in terms of the rate of output per unit of input
Production and Operations Management
ProductivityCorrect
Operations Management
Project Management
The focus of logistics is the flow of goods and materials from the suppliers, through the business organization and to the customers, with efficiency and cost effectiveness as its ________ priority
FirstCorrect
Third
Second
Fourth
The goal of _________ is the elimination of discomfort an injury risk due to work
Human resource
Job design
ErgonomicsCorrect
Visual workplace
The lesser the degree of demand uncertainty, the greater the amount cushion needed
TrueCorrect
False
The main aim of _________ is to schedule the amount of work which can easily be handled by plant and equipment without interference
Dispatching
Master schedule
Production scheduleCorrect
Production control
The manufacture, conversion or the assembly of materials into finished goods or parts for other products are involved in this process
Planning
ProductionCorrect
Procurement
Distribution
The number of customers does not affect the number of potential new customers already in the system
Service Rate
Reneging
Infinite Customer PopulationCorrect
Jockeying
The ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome
Quality Management
Quality Improvement
Quality ControlCorrect
Quality Management Software
The planning horizon is how far a plan extends into the future and is dictated by tactical and strategic degrees of uncertainty
TrueCorrect
False
The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations
TrueCorrect
False
The process of establishing time at which to start and complete each event or operation comprising a procedure
Aggregate scheduling
Inventory management
SchedulingCorrect
Yield management
The product life cycle stage wherein forecasting is critical and product and process reliability should be considered
GrowthCorrect
Introduction
Maturity
Decline
The purposeful change of a process to improve the reliability of achieving an outcome
Quality Management
Quality ImprovementCorrect
Quality Control
Quality Management Software
The systematic process which business organizations use every time they want to conduct a study or the product's function is the _________
Value analysis
Value engineering
Value engineering analysisCorrect
Customer value
There is a guarantee that the worker is able to accomplish what is required in a safe and healthy fashion if there is a properly designed job
TrueCorrect
False
There is a need to include plan in the action monitoring
TrueCorrect
False
These are the Macro and Micro Aspects of Facilities Planning
Facilities Layout and Plant LayoutCorrect
Facilities Design and Plant Layout
Plant Layout and Facilities Location
Facilities Location and Facilities Design
These blend elements of operations, marketing and financial management into a highly successful new approach
Variable pricing strategies
Several aspects of management control
Inventory strategies
Multidisciplinary handling strategiesCorrect
These refer to line extensions in the company's current markets such as new cell phone or tablet computer introduced by Apple
Additions to product linesCorrect
Product improvements
New category entries
New-to-the-world products
They are the agents who actually perform the activities
Passive participants
Reluctant participants
Prepared participants
Active participantsCorrect
This describes the service times as the probability that a particular service time will be less than or equal to a given amount of time
Poisson probability distribution
None of these
Exponential distributionCorrect
Waiting Line
This often works well or projects in complex, fast-moving environments, because it allows you and your team to respond flexibly to changing needs and requirements
Stakeholder Analysis
Post-Implementation Review
Agile Project ManagementCorrect
Project Dashboards
This specifies the probability that a certain number of customers will arrive in a given time period
Poisson probability distributionCorrect
Exponential distribution
None of these
Waiting Line
This term is used to describe a situation in which an item does not perform as intended
Reliability
FailureCorrect
Recycling
Decline
To meet the uncertainties arising from fluctuating demands, fluctuating lead times, unforeseen situations, etc, an extra stock is invariably maintained for each item in the inventory
Materials Management
Materials
Redundancy
Safety StockCorrect
Waste created through unevenness in workloads
Muri
The Toyota Way
Lean Implementation
MuraCorrect
Waste within a manufacturing system
Lean Implementation
The Toyota Way
Muda
Lean ManufacturingCorrect
What are the additional risks under inventory control?
Finished Goods, Replacement Parts
None of these
Manufacturing, Wholesale, Retail
Reduce waste, Increase productivityCorrect
What are the Classification of Production Systems?
Men, materials, machines, information
Process, product, production and intermittent
Job shop, batch, mass and continuousCorrect
Inventory, quality, cost, feedback
What are the components of effective demand management?
What are the major trends benefiting Supply Chain Management operations?
Information technology
Customer service focus
All of theseCorrect
None of these
What are the objectives of Inventory Control?
Provide an unbroken chain of components for production to manufacture goods on time for the customer base
All of theseCorrect
Minimizing blocked capitals in inventories, Reducing surplus stocks, Ensuring proper control over inventory
Reduce waste, Increase productivity
What are the objectives of the Just in Time System?
Minimizing blocked capitals in inventories, Reducing surplus stocks, Ensuring proper control over inventory
Reduce waste, Increase productivity
All of theseCorrect
Provide an unbroken chain of components for production to manufacture goods on time for the customer base
What is the correct formula for Utilization?
Actual Output/ Design Capacity / 100%
Actual Output/ Effective Capacity x 100%
Actual Output/ Design Capacity x 100%Correct
Actual Output/ Effective Capacity / 100%
When the number of customers waiting in line does not significantly affect the rateat which the population generates new customers, the customer population is considered finite
TrueCorrect
False
Which is not a characteristic of service?
Intangible
Labor intensive
Cannot be inventoried
TangibleCorrect
Which of the following does not belong to the group?
Organizing order
Processing the order
Ordering the items
StorageCorrect
Which of the following does not include in the time series models in quantitative forecasting?
RegressionCorrect
Moving average
Trend models
Exponential smoothing
Which of the following is not a cause of variation in forecast accuracy?
Forecast accuracy is likely to be affected by the innate skill of the analyst
Instability of operations among industries is variedCorrect
Certain industries may have greater aggregate analyst coverage, which can lead to better marginal information gathering and more accurate consensus estimates
Accounting factors can be another link in the relationship between accuracy and industry
Which of the following is not example of output quantification?
Added functions to an application
Frequency of use cases developed and tested
Person who will manage the findingsCorrect
Frequency of defects found and solved
Which of the following is not included in the importance of production management to business organization?
It supports other business organization's functional areas
It helps the business to face competition in the market
It facilitates the optimum resource utilization
It helps to maximize the production costsCorrect
Which of the following items need to be forecasted in business?
The prices of raw materials, the prices of supplies and required products, prices of competitor and the general market pricesCorrect
The prices of raw materials, the prices of supplies and required products only
The prices of raw materials and the prices of supplies only
The prices of raw materials, the prices of supplies and required products and prices of competitor only
Which of the following process is not included in product design?
Setting standards for performance
Defining appearance of product
Specification of materials to be used
Defining of environment in which service will take placeCorrect
Which of the following processes are included in production management?
Planning and acquisition of physical resources only
Planning the physical resources only
planning, acquisition and utilization of physical resources employed in the provision of goods and services only
planning, acquisition, utilization and control of physical resources employed in the provision of goods and servicesCorrect
Which of the following should be the first thing to do in generating new products?
Generating and screening ideas for new productsCorrect
Launching and commercializing new products
Business analysis of new products
New product prototypes and market testing
Which of these are established time fences that exist within the company?
All of theseCorrect
Trading Zone
Firm Zone
Future Planning Zone
Which of these are main factors that affect productivity?
Management
ProductionCorrect
Location
Wastivity
Which of these are not characteristics of a service system?
Number and arrangement of servers
None of theseCorrect
Service priority rules
Arrival and service patterns
Which of these are part of the original seven muda?
Inventory
All of theseCorrect
Transport
Motion
Which of these are principles of Quality Management?
Both of theseCorrect
Leadership
Customer Focus
None of these
Which of these are strategic factors?
Price, quality, time, flexibility and service locationCorrect
Personnel, management
Product
Competition
Which of these are types of Inventory?
Finished Goods, Replacement Parts
Raw Materials, Work-In-Progress
All of theseCorrect
Supplies, Transportation
Which of these is a stage of the Concept section?
Select
Ideate
Accept Situation
DefineCorrect
Which of these is a stage of the Synthesis section?
Select
AnalyzeCorrect
Define
Accept Situation
Which of these is an objective of Quality Control?
To improve the companies' income by making the production more acceptable to the customers' example, by providing long life, greater usefulness, maintainability, etc
Both of theseCorrect
To achieve interchangeability of manufacture in large-scale production
None of these
Which of these proves the rapid, worldwide growth of Project Management?
As a recognized and strategic organizational competence
As a career path
All of theseCorrect
As a subject for training and education
Which of these rules characterize the Toyota DNA?
The pathway for every product and service must be simple and direct
All of theseCorrect
Every customer-supplier connection must be direct, and there must be an unambiguous yes or no way to send requests and receive responses
All work shall be highly specified as to content, sequence, timing, and outcome
Who will do the work is determined by loading while routing determines where and scheduling determines when it shall be done